Service Delivery Manager German speaking Job at Careerxtra, Lisbon, OH

dm5wV0VXblFMTmdGSlR1cnBtdUg5WENObkE9PQ==
  • Careerxtra
  • Lisbon, OH

Job Description

Location: Onsite in Lisbon Portugal (Hybrid model after 15 weeks of onsite training)

Employment Type: Permanent

We are collaborating with a leading tech company in Lisbon that is actively seeking a proactive and detailoriented Service Delivery Manager .

Key Responsibilities

  • Service Management Reviews: Partner with key client stakeholders to establish and maintain regular service management reviews ensuring that services and performance align with the clients business goals.
  • Contract Oversight: Coordinate regular contract reviews documenting any potential changes or decision points and providing updates to the account team for further action.
  • Customer Health Monitoring: Maintain a comprehensive view of customer health conducting regular reviews with key stakeholders to address any issues identify future opportunities and ensure contract compliance.
  • Customer Enablement: Manage customer enablement duties including overseeing provider portals training access requests and addressing ongoing customer needs.
  • SLA and KPI Management: Assess service levels conduct trend analysis and provide detailed reporting. Collaborate with service assurance delivery and finance teams to recommend and implement service improvement plans when necessary.
  • Process Enhancement: In collaboration with Operations Service Delivery and the customer continuously seek opportunities to enhance processes streamline operations and drive collective performance improvements.

What We re Looking For

Qualifications:

  • Education: Bachelors or Masters degree in a related field.
  • Language Skills: Fluent in German and English (C1 level or higher).
  • Experience: Proven experience in Customer Success Account Management or a similar role preferably within the Telecom Finance or BPO sectors.
  • Skills: Strong experience with service management reviews contract review and account management customer enablement and performance reporting.
  • Mindset: Detailoriented with excellent organizational skills and the ability to manage multiple priorities in a fastpaced environment.

What We Offer

  • Stability: Permanent contract with a competitive salary.
  • Comprehensive Benefits: Private health and life insurance from day one.
  • WorkLife Balance: Standard working hours from Monday to Friday with a hybrid work model available after completing 15 weeks of onsite training.
  • Meal Support: Meal allowance provided on a card or voucher for your convenience.
  • Growth Opportunities: Engage in a dynamic work environment with ongoing opportunities for professional growth and development.

Are you ready to take your service coordination and client management skills to the next level Apply today!

reviews,account management,service delivery,service management reviews,customer success management,performance reporting,german,reporting,service levels,customer success,key account management,contract oversight,customer service management,customer satisfaction,sla and kpi management,telco,service level management,process enhancement,customer enablement,bpo,contract review,management,legal contract review,customer health monitoring,training,customer,finance

Job Tags

Permanent employment, Full time, Contract work, Monday to Friday,

Similar Jobs

Wayne Brothers Companies

CDL Class B w/ Tanker endorsement - Sweeper & Water Truck Driver Job at Wayne Brothers Companies

Position Title: CDL Class B w/ Tanker endorsement - Sweeper & Water Truck Driver Date Posted: 07/03/2024 Location: Charlotte, NC Pay Range: N/A Application Instructions Please review position description and requirements and begin application...

Healthcare Staffing Professionals, Inc

Health Educator Job at Healthcare Staffing Professionals, Inc

Healthcare Staffing Professionals, Inc. is looking for a Health Educator - Mobile Vaccine Team. The Health Educator will assist with administrative efforts by planning, implementing, directing, coordinating, and evaluating Public Health education programs within an assigned... 

Southwest Center for HIV AIDS INC

Medical Assistant Job at Southwest Center for HIV AIDS INC

 ...In this role, you will contribute to the Southwest Center mission of providing affirming and inclusive services to promote well-being and advance health equity for diverse communities and all those seeking compassionate care - especially people of color, LGBTQIA2S+ individuals... 

Careerxtra

Service Delivery Manager German speaking Job at Careerxtra

 ...Employment Type: Permanent We are collaborating with a leading tech company in Lisbon that is actively seeking a proactive and...  ...Masters degree in a related field. Language Skills: Fluent in German and English (C1 level or higher). Experience: Proven experience... 

Akima

Emergency management specialist Job at Akima

 ...Full job description Overview This position is responsible for working in an Air Force Readiness and Emergency Management (EM) Flight supporting a variety of programs associated with delivery of emergency management functions to include base EM operations, training...