Job Description
Hotel Front Desk Manager - Salishan Coastal Lodge Location Gleneden Beach, OR :
Front Desk Manager - Salishan Coastal Lodge The Front Office Manager is primarily responsible for handling all guest interactions and going above and beyond to exceed guest requests. They often provide the first point of contact for guests and are responsible for creating an excellent first impression. They are responsible for all Front Desk Agent duties as well as; scheduling, inventories, training new staff to resort standards, resolving customer challenges, and aiding in all departments.
We See You & We Want You On Our Team!
SCP is currently seeking an experienced hospitality extraordinaire to manage the Front Desk Operation at our incredible hotel in Gleneden Beach, Oregon.
Are you knowledgeable, adaptable, & understanding? Do you love to ensure top-notch guest satisfaction? Then this position is for you! Competitive Salary and opportunities for professional/personal growth.
60k Per Year Out-of-this-world benefits! Your Well-being is at the forefront of all that we do so we offer a variety of perks and benefits to take care of all of you. 10 weeks paid parental leave 1 month sabbatical after 3 years of service to explore on your terms in your 4th year Generous 401k Matching Travel perks to our incredible destinations just to name a few!
It is important for us that you are doing the things you love to do inside and outside of work. We value YOU, your mind, spirit, and the balance between work and LIVING. If this sounds like your next dream job, learn more about the role below and apply online via the link today. We are looking forward to connecting with you!
Your New Opportunity:
- Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
- Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
- Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
- Follow hotel policies with lost and found items.
- Adhere to hotel requirements for guest and team member accidents or injuries and in emergency situations.
- Continuously promote sanitation, safety, and security efforts.
- Encourage Social Media/5-star compliments or reviews on OTA's.
- Ensure security of guest room access.
- Reconciling 3rd party ota bookings monthly
- Responsible for maintaining an efficient and effective flow of information with guests, team members, managers, housekeeping, and other departments within the Hotel.
- Respond to guest inquiries and requests to resolve issues via phone in a timely, friendly, and efficient manner.
- Assist in booking room reservations, answering Hotel phone calls, and notifying guests of messages.
- Contact newly registered guests within specified minutes determined by property guidelines after check-in to establish guest satisfaction; resolve any dissatisfaction immediately. Document all communication according to procedures.
- Monitor guest mail and ensure that it is processed according to procedures.
- Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines.
- Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these solutions.
- Ensure that current information on rates, packages, and promotions is available at the Front Desk and that all staff is knowledgeable on such.
- Maintain complete knowledge at all times of:
- All hotel features/services, hours of operation.
- All room types, numbers, layout, decor, appointments, and location.
- All room rates, special packages, and promotions.
- Daily house count and expected arrivals/departures.
- Room availability status for any given day.
- Scheduled in-house group activities, locations, and times.
- All hotel and departmental policies and procedures.
- Monitor the hotel front entrance and resolve any congested situations.
- Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
- Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
- Contracted banks.
- Shortages/overages.
- Late charges.
- Petty cash/paid outs.
- Adjustments.
- Monitor department costs and provide reports as needed.
- Proactively seek to develop and maintain positive relationships with other departments and co-workers.
- Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
- Maintain knowledge of correct maintenance and use of equipment.
- Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
- Access all functions of the computer system.
- Provide suitable training, reinforcement, and coaching for team members, as necessary.
- Guide and direct team members to achieve established goals and objectives.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Cultivate collaborative, mutually supportive relationships with other departments and co-workers.
- Monitor team members' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective team members.
- Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
- Coordinate breaks and assign work duties to team members.
- Ensure that team members report to work as scheduled. Document any late or absent team members.
- Conduct a pre-shift meeting with team members and review all information pertinent to the day's business.
- Assist team members with their job functions to ensure optimum service to guests.
- Cultivate the SCP Culture & Core Values by leading our team members to a deeper understanding of our brand. Encourage team member buy-in and reward team member ownership of the SCP Culture.
The Essentials:
- Must be a United States citizen or possess a valid work permit.
- Must be able to read, write, and speak English. Fluency in other languages is beneficial.
- Must be able to accurately follow instructions, both verbally and written.
- Ability to work a flexible schedule that may include evenings, weekends, and holidays.
- Must be able to work in a fast-paced environment with urgency and empathy.
- Outstanding coordination and multi-tasking abilities.
- Professional in appearance and demeanor.
- Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality specific software systems.
- Must have general computer skills including Microsoft Office and Google Suite.
- Must have the ability to deal effectively and interact well with guests, vendors, and team members.
- Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
- Ability to calculate figures and amounts using basic math.
Preferred Education and Experience
- 4-Year Degree.
- Minimum of 3 years supervisory experience required.
- Or a combination thereof.
- Proficient in POS, PMS, CRM, and other Hospitality specific software systems.
- Minimum of 1-year experience in a similar role.
The Perks of Joining Our Planet ✌️- Competitive Pay + incredible opportunities for growth
- A Robust PTO Plan that encourages adventures
- Paid 1 month Sabbatical after 3 years of service
- 10 Weeks Paid Parental Leave
- Generous Team Member Travel Discounts
- Fully Paid Medical Health Insurance
- Dental, Vision, Life, & Disability options available
- Pet Insurance
And more
Job Tags
Holiday work, Full time, Immediate start, Work visa, Flexible hours, Shift work, Afternoon shift,