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Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
At the center of any world class services organization is a learning and development team that enables sustainable growth with speed and quality. Intuit’s mission is to power prosperity around the world and our financial experts are at the core of that strategy. Our customers face a range of problems in their financial lives and seek human expertise for confidence in times of need. Intuit Academy is at the forefront as a true foundational learning platform that builds expert skill and capabilities, creates new sourcing pipelines, and enables an internal talent strategy that drives results.
As we advance our mission, we are looking to hire an inspirational leader to be part of the Expert Network learning team that supports a multi-billion-dollar services business for Intuit by enabling decision support regarding investment focus and accelerating the velocity and quality of learnings for our Service Delivery, Expert Network and Modern Operations platform organizations.
We seek an innovative, seasoned learning and development (L&D) leader who has led with inspiration and scaled L&D teams through large transformations. This leader should have extensive experience in building external learning/knowledge organizations and developing internal L&D strategies. Given the scale and complexity of Intuit Academy, being data-led and analytics-driven are of critical importance to driving impact and desired outcomes. A demonstrated understanding of upcoming technologies (like Generative AI) and how they accelerate learning platforms is a must as we evolve L&D practices to best-in-class.
Lead the transformation of the training organization to align with the needs if the business, including sprint planning, work intake and allocation, consulting with the business, and modernizing content builds, ensuring content aligns and accelerates expert speed to productivity
Partner with internal stakeholders to understand business priorities, craft skills and consult on best-in-class, scalable and modern learning solutions, including learning design and learning technology
Bring best in class sustainable approaches to ensure high impact learning experiences - whether in person or virtual, or asynchronous / self-paced.
Build playbooks and templates for most common learning community needs (e.g., developing podcasts, Gamification)
Drive engagement with, awareness and usage of one learning solution for expert network across Intuit
Lead and oversee the analysis, design, development, implementation, and continuous evaluation of technologies, structures, and processes that support the core learning and development solutions
Build awareness and learning at scale and beyond to reach learners outside Intuit by partnering with Sales, Product Management and Marketing and Communications. Identify partnerships where we can extend specific learning to our partners and customers.
Strong history of experience (12+ years) leading learning and development organizations, with deep knowledge of learning technologies, trends and learning experience strategies
Learner Behavior: Experience understanding modern learners and how learner behavior data influences content development and deployment
Excellent Strategic Thinker: Proven ability to link project strategies to business objectives and drive desired business outcomes by setting a vision, goals and objectives that motivate and inspire the organization to deliver
Exceptional Stakeholder Management: Proven ability to effectively collaborate, partner and consult with global senior leaders, business partners and colleagues in team and subject matter experts to bring together competing priorities and ultimately drive business results.
Innovator: Capacity to be a change agent - not afraid to challenge the status quo. Experience driving front line or customer engagement with new products, tools and/or processes.
Cross-Functional Leader: Demonstrated ability to lead and partner with cross-functional, virtual teams and operate autonomously, making complex decisions in situations of ambiguity and time pressure.
Results Driver: Track record of successfully managing multiple projects at once successfully. Demonstrated ability to meet deadlines, excel in a complex fast paced, team-oriented environment with rapidly evolving business demands.
Enthusiastic, flexible and demonstrates a willingness to learn along the way
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $189500 - 256000, Southern California $162000 - 219000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
ConradIntuit employee"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Intuit's company culture is rooted in our core values, which promote an innovative and inclusive environment where diverse perspectives and new ideas are celebrated.
More about Intuit life play_arrowPeople who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.
More about our benefits play_arrowFrom set-up to sign-off, everything you need to know for a successful interview with Intuit, including how to request reasonable interview accommodations.
More about our hiring process play_arrowEOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
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