Front Desk Agent Job at Radisson Portland Airport Hotel, Washington DC

dm5OVUVHUGJJOXdGTGptcXAyaUc5bnFHbmc9PQ==
  • Radisson Portland Airport Hotel
  • Washington DC

Job Description

Radisson Portland Airport Hotel is actively seeking a Front Desk Agent to join our team!

We're looking for a people-oriented professional who is passionate about providing exceptional guest service. The ideal Front Desk Agent will ensure guests are greeted warmly, efficiently checked in and out, and have all their questions answered promptly. Our Front Desk Agents are expected to resolve guest concerns professionally and in a timely manner.

Essential Functions:

  • Greet guests and manage the check-in/check-out process efficiently and professionally
  • Verify guest identification and process payments according to hotel policy
  • Fulfill and accurately communicate special guest requests
  • Respond to guest inquiries positively and proactively
  • Handle guest complaints and issues courteously and effectively
  • Answer phone calls promptly and direct them appropriately
  • Promote hotel amenities, special events, and rate packages enthusiastically
  • Ensure smooth shift transitions by communicating important information
  • Complete daily checklist tasks
  • Manage cash bank responsibly and adhere to financial policies
  • Post charges accurately to guest accounts
  • Reconcile all transactions and prepare end-of-shift reports
  • Handle guest mail and messages following established procedures
  • Manage wake-up call requests efficiently

Qualifications:

  • High school diploma or equivalent
  • Strong customer service skills and a positive attitude
  • Basic math skills and cash handling experience
  • Proficiency in hotel management software (training provided)
  • Excellent communication skills in English, both verbal and written
  • Ability to multitask in a fast-paced environment
  • Flexibility to work various shifts, including nights, weekends, and holidays

Physical Requirements:

  • 6-8 hours: Standing/Walking
  • 3-6 hours: Crouching/Bending/Stooping; Reaching; Grasping
  • 1-3 hours: Pushing/Pulling; Lifting/Carrying (up to 50 lbs.)
  • Up to 1 hour: Sitting; Climbing Stairs.

Why work for us?

  • A Retirement plan through the company sponsored 401k plan which includes a company match
  • Local Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness/racquet facilities)
  • Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)
  • Great EAP Benefits, day one! - As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts Free Confidential Legal Advice and so much more!

**We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Join our team at the Radisson Portland Airport Hotel and help us create memorable experiences for our guests!

Compensation details: 16.28-18 Hourly Wage

PI08c75adf5bc1-30492-36094462

Job Tags

Hourly pay, Holiday work, Full time, Local area, Shift work, Night shift,

Similar Jobs

Futures Training Center

Lead Hitting Coach Job at Futures Training Center

 ...Job Details: Lead Hitting Coach Company Overview: Futures Training Center is the premier baseball and softball training facility...  ...data and technology to inform training decisions and build development programs for their strength, speed, hitting, pitching, and defensive... 

PTR Global

SAP RAR Consultant Job at PTR Global

SAP RAR Consultant Day 1 Onsite in Austin, TX (Candidate must be willing to relocate) Long term contract Hybrid - 3 Days Onsite / Week Start Date: Immediate / ASAP Direct client opportunity No Implementation partners are Involved Job Description: ...

WeAreAspire

Recruitment Consultant Job at WeAreAspire

 ...Join Our Team as a Recruitment Consultant! Hybrid working role. Are you a passionate and driven recruitment professional seeking an exciting opportunity in New York? We Are Aspire, a leading recruitment company specializing in Events, Marketing, Sales, Media, and Digital... 

AXXELLA STAFFING LLC

SPIRE Women's Volleyball Director/Head Coach - 12 Months Job at AXXELLA STAFFING LLC

 ...Description: Job Description: Women's Volleyball Director/Head Coach - 12 months About Us: SPIRE Institute is one of the largest indoor, multi-sport, training and competition complexes in the world. With more than 750,000 sq. ft under one roof and acres of outdoor... 

CLEVERBEE ACADEMY LLC

Custodial Technician Job at CLEVERBEE ACADEMY LLC

About the Role: We are seeking a highly motivated and detail-oriented Custodial Tech to join our team at Broadway. As a Custodial Tech you will be responsible for maintaining the cleanliness and organization of our facilities. You will play a critical role in ensuring...