Job Description

Are you friendly and genuinely enjoy working with and serving others? Then this is the job for you! Team members who work at Chick-fil-A are given skills and life experiences that go beyond serving a great product in a friendly environment. The experiences we can provide you are an excellent stepping-stone to a successful future in any career or industry.

We are looking for energetic individuals who are ready to join us in taking our restaurant to the next level. The largest responsibility as a Chick-fil-A Team Member is providing an experience for our guests that goes above and beyond their expectations. This involves providing excellent customer service with a warm welcome and fond farewell and serving great food.

Competitive pay:

Full-time starts at $14.00 per hour but may earn up to $15.00 per hour. Part-time starts at $12.00 per hour but may earn up to $13.50 per hour!

Chick-fil-A Team Member Benefits:

• Free employee meal
• Free counseling
• Complimentary uniform
• Paid training
• Fun work environment with quarterly team events.
• Flexible schedule and Sundays OFF
• Leadership and Career Growth opportunities
• Free college through Point University and other scholarship opportunities
• Medical, dental, vision insurance and retirement savings (401k w/ matching)

Chick-fil-A Team Member Requirements:

• Reliable transportation
• Must have the availability to work Holidays and weekends (Saturday)
• Professional appearance and make-up with no tattoos on face or neck
• Wearing and maintaining the required uniform
• Must work well in a team and help maintain a safe and positive environment
• Must be comfortable with working outside and in a variety of weather conditions
• Must understand basic food safety and must adhere to all Corporate, Unit, and State or Federal policies
• Must be able to obtain a food handlers card for the city of Portsmouth
• Candidates will also be expected to be able to work on their feet for several hours at a time and lift potentially heavy objects when necessary. Prior experience is preferred, but not necessary

Applicants may be considered for one or both of the following positions, at the discretion of the Hiring Manager, described below:

Front Counter and Drive Thru Team Member Responsibilities:

• Maintenance of restaurant parking lot, outside trash receptacles, restrooms, kids playground, dining room, and front counter and drive-thru area.
• Receive payments from guests outside in the drive thru or inside at the front counter or drive thru window in the form of credit, cash, or check. Must be comfortable with handling all forms of payments, especially cash.
• Receive and take guests orders outside in the drive-thru outside or inside at the front counter.
• Interact with guests dining in or carrying out by checking on the status of their order, offering them refreshments and any other accommodations they may need.
• Bag orders that come through mobile destinations via Front Counter and Drive Thru (e.g. DoorDash, GrubHub, UberEats, and the Chick-fil-A One app).
• Prepare guests beverages and dessert items that come through via Front Counter and Drive Thru.
• Deliver orders outside to guests in the drive-thru or curbside area.
• Deliver orders inside to guests carrying out or dining in and mobile options are available for both destinations.
• Follow Chick-fil-A brand standards in regards to food preparation, handling and/ delivery.
• Follow Chick-fil-A brand standards in regards to customer service delivered to guests.

Kitchen Team Member Responsibilities:

• Maintenance of restaurant parking lot, outside trash receptacles, dishwashing area, cooler and freezer, thaw cabinets, bread table, and grill and other equipment used for cooking and preparing food.
• Follow first-in, first-out rotation and other food safety measures such as date labeling, temperature checks, and more.
• Food prep that involves handling raw chicken and cooked product for both breakfast and lunch.
• Work machinery that involves handling hot grease or working around hot surfaces.
• Follow specific cook procedures for items such as the biscuits, grilled and fried filets, mac and cheese, and more.
• Filet and coat raw chicken and hand off to machinists to load and cook on the grill or pressure fryers.
• Handle the machines that the raw product is cooked in and transfer them to the line for assembly once cook time is done.
• Drop multiple basket of fries and load them into the fry shoot for front counter and drive thru team members.
• Assemble sandwiches and other special orders and place them in the correct places for front counter and drive thru team members.
• Box nuggets and strips and place them in the correct places for front counter and drive thru team members.
• Prepare pre-made and customized salads and place them in the correct places for front counter and drive thru team members.
• Communicate with front counter and drive thru team members when there is wait time on essential and non-essential product.

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.

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